Safe Tobago (“we,” “our,” “us”) is committed to protecting the privacy of our users. This Privacy Policy explains how we collect, use, store, and protect information when you use our mobile application (“App”).
1. Purpose of the App
Safe Tobago is a community-driven safety and awareness platform. It allows citizens and visitors to share information about incidents and environmental conditions. We work with relevant agencies and partners to ensure that submitted reports can be addressed appropriately.
2. Information We Collect
We may collect the following types of information when you use the App:
a. Information You Provide Voluntarily
- Text, media, and location details when submitting a report.
- Optional identifiable information (such as your name, phone number, or email address).
- Providing identifiable information is optional; you may submit reports anonymously.
b. Information Collected Automatically
- Device information (installation ID, model, operating system version) to enable features such as report status updates and push notifications.
- Location data if you enable location services, for features like automatic village detection and location-based alerts.
- Usage and performance data for security, analytics, and service improvement.
3. How We Use Your Information
- Process and display safety reports.
- Deliver alerts and status updates on reports you have submitted.
- Improve App performance and reliability.
- Interface with relevant agencies so that submitted reports can be addressed appropriately.
- Maintain the security, stability, and integrity of the App.
4. Data Storage and Security
- All information is stored in secure, industry-standard cloud infrastructure, hosted in Tier 1 data centers with encryption in transit and at rest.
- Device identifiers and push tokens are linked to reports for notification purposes only.
- Access to stored data is restricted to authorized personnel with a legitimate operational need.
5. Information Sharing
- We do not sell your personal information to third parties.
- We may share relevant report information with trusted operational partners or agencies to address incidents effectively.
- Shared data is limited to what is necessary for the intended purpose and may exclude personal identifiers if not required.
6. Your Choices
- Anonymous Reporting: You may submit reports without providing identifiable information.
- Location Permissions: You can enable or disable location services at any time via your device settings.
- Notifications: You can opt in or out of push notifications through the App’s settings.
- Data Requests: You may request access to, correction of, or deletion of your personal information by contacting us (see Section 10).
7. Data Retention
- Reports and related information are retained as long as needed for operational, safety, or legal purposes.
- Device identifiers are retained only as long as they are necessary to deliver notifications and ensure service continuity.
- We securely delete or anonymize data once it is no longer required.
8. Children’s Privacy
Safe Tobago is not directed at children under the age of 13. We do not knowingly collect personal information from children. If we discover that we have inadvertently collected such data, we will take steps to delete it.
9. Legal Compliance
We may disclose information if required to do so by law or in response to valid legal requests, court orders, or regulatory directives.
10. Contact Us
For questions about this Privacy Policy or your data, please contact:
Email: [Insert Contact Email]
Address: [Insert Address]
11. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted within the App and will include the “Last Updated” date.